Terms and Conditions

Last updated: September 2025 

This privacy policy explains how I collect, use, and store your personal data in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018. 

Who I Am 

I am an energy healer based in Paisley, Scotland. You can contact me at: 

📧hellowhisperingsoul@gmail.com 

Session Disclaimer 

An Energy Healing Session in-person or virtual is not intended to be a substitute for professional medical diagnosis, treatment, or advice. 

Joanna Radkowska does not guarantee any specific result or outcome. The information provided on thewhisperingsoul.co.uk is of a spiritual and energetic nature and cannot substitute for the advice of a medical professional (for instance, a qualified doctor/physician, nurse, pharmacist/chemist, and so on). Always seek the advice of a physician or other qualified health professional with questions you may have regarding your personal situation or medical condition. By purchasing or signing up for any service, client agrees to fully indemnify and hold harmless Joanna Radkowska from any and all claims, losses, costs, attorney’s fees, expenses, awards, actions, judgments or other liabilities of whatever type arising out of the performance of the Energetic Healing Session services. 

What Information I Collect 

- Contact details: Name and email address 

- Information you provide in messages or bookings 

How I Use Your Data 

- To respond to your inquiries 

- To provide energy services 

- To manage bookings and appointments 

- To meet legal and professional obligations 

Lawful Basis for Processing 

- Your consent (contact form) 

- Legal obligation (record keeping) 

- Vital interest (risk or safeguarding situations) 

Data Security and Storage 

I use secure systems and encrypted storage.  

Your Rights 

You have the right to access, correct, or request deletion of your data. You can complain to the ICO if needed: https://ico.org.uk 

Cookies 

This website may use cookies via Google Sites or embedded services (e.g., Forms, Analytics) and help provide basic functionality. No personal data is collected via cookies by me directly. By continuing to use the site, you agree to their use. 

Updates 

This policy may be updated. Please check back periodically. 

These terms apply to all energy sessions (online or in person). 

Appointments 

Sessions are by appointment only. You may request a session via the calendar, contact form or email. 

Fees and Payment 

Please contact me for details. 

Cancellations 

Please give at least 24 hours’ notice to cancel or reschedule. 

Late cancellations or no-shows will be charged half price. 

Confidentiality 

All sessions are confidential, except in cases of: 

- Risk of serious harm to self or others 

- Legal requirements 

- Safeguarding concerns involving children or vulnerable adults